Frequently Asked Questions...
How do I use this service?
You need to find your local agent, from our US network, and register your details to make a booking. Full details on how our service works can be found here.
How is my ironing cared for?
From the moment we collect your ironing to the time its ready for return, your ironing is kept safe, in a clean, smoke-free environment and is clearly labelled so we can identify who it belongs to. We have insurance in the event of loss or damage to clients garments. Terms & Conditions apply.
How should I pack the ironing?
Any bag is fine, we see plenty of black bags, Ikea bags, etc. If you don't have a bag, we will provide you with one. The driver needs to be able to weigh your ironing so he can advise you of the cost before its taken away. Please don't put the ironing in a washing basket as this cannot be weighed accurately.
What is the turnaround?
Our standard service turnaround is 48hrs, although we offer a premium 24hr service which is available for $7.95 extra. Collections made on a Friday are returned on a Monday, unless your local agent offers a weekend drop-off service.
What is the minimum charge?
$30.00. This equates to 10lbs or approximately 30-35 items.
Do I need to be in when ironing is collected?
No. We can collect from a porch, garage, shed, outhouse, etc. Just let us know prior to collection where your ironing will be. We will always leave a ticket through your letterbox detailing the cost and return time. Upon return, we like to hand over the ironing to you personally, so to better protect the quality.
How can I pay?
We accept all major credit and debit cards, you can pay online or over the phone. Some agents carry card-reading devices which enable you to pay on the doorstep. We can also accept cash.
Do I need to book a collection regularly?
No. You can use our service as and when you like. We can setup weekly, fortnightly or monthly collections if you prefer. If you decide you don't need a collection, just let us know before the time.
I have a discount code, how do I use it?
When you make a booking, enter the discount code where necessary and we will deduct the voucher value from your total cost. If you qualify for Military or Emergency Service discount, you will need to show your ID card to the driver on the initial collection. We issue discount codes, via email, to our regular clients - sign up at the bottom of this page.
I'm not happy with the standard of ironing I received, what do I do?
We treat our service very seriously, with quality checks made for every load of ironing returned. In the event that you are not entirely satisfied with your ironing, contact us within 24hrs of return and we will collect and re-iron this for you free of charge.
Cancelling or Updating a Booking
You can cancel a booking anytime, all we ask is that you let us know at least 4hrs before the collection time. You can cancel a booking anytime online. You can also edit a booking (in the event that you need to change the pickup time or return date), this can be carried out in your account. You cannot cancel a booking once the ironing has been collected.
Can I buy Gift Vouchers?
This will be possible in the near future.
I am moving home, can I keep using All Ironed Out?
This depends on where you are moving too and if we have coverage in that area. A simple search on our areas page will tell you. You can edit your address and contact numbers by logging in to your account. If you are moving to a different agent area, we may need to route any future bookings to an alternative agent.
I want to become an Agent, how do I do this?
All Agent related FAQ's can be found here